Terms and Shipping Information
Delivery and Shipping Policies
Free Delivery & Shipping in the VA, MD, DC states
Cabinets.com reserves the right to change the free shipping promotion requirements at any time prior to purchase. Free shipping currently is available for the following products:
1. Free Shipping in any state in the USA if orders over $3000
2. Free Shipping in VA, MD, DC areas if orders above $ 500
Free Delivery & Shipping in all states in the USA (excluding Hawaii & Alaska, MD, VA, DC)
Cabinets.com offers a white glove final mile delivery service that will allow our customers to enjoy the luxury of a first-class delivery made directly to their home.
1. Free Shipping in any state in the USA if orders over $3,000.00 including:
Standard In-Home Delivery Policies
Timeframe – View the Map of the Standard In-Home Delivery general time frame for each state. Shipping lead times will vary due to the shipping logistics to different areas of the country. Order must be over $3,000 to qualify for the FREE shipping.
All cabinet orders that consist of 4 cabinet boxes or more will be delivered via the Standard In-Home Delivery service. Classdesigncabinet.com will determine if the order contains 4 cabinet boxes or more.
The customer will be alerted via email once the cabinets have shipped from the manufacturer and are in transit to the final mile terminal that will be making the in-home delivery. Once the cabinets have been received by the terminal, they will call you within 1-2 business days to arrange the white glove delivery date. They will not schedule a delivery appointment nor have a record of the delivery until they have received the cabinets. Delivery dates will be subject to the local terminal making the final delivery. The customer will have 7-14 calendar days to accept the delivery from the date they are contacted for scheduling. Customers that do not accept the order in 14 calendar days are responsible for daily storage fees. The customer will get an automated call the day/night before the delivery date at which point they will receive a 4-hour window delivery time-frame for the next day. The driver will also call the day of the delivery about 30 minutes to an hour before showing up at the house to confirm that the truck is on the way.
The delivery crew is responsible to bring the cabinets into the home and place them on the first floor of the house. You will be able to select the room of choice as long as it doesn’t involve climbing stairs. The crew will not open the boxes unless there appears to be external damage that needs to be inspected. The crew is not responsible to stay while you open all the boxes, you have 30 days to report concealed damage
Deliveries will be made on a box truck that will consist of a crew of two team members. You can expect the crew members to greet you with respect, be in uniforms, examine the area that the cabinets will be carried to, and protect the delivery area.
Delivery days will vary for each specific location. Deliveries are only made to certain areas on certain days of the week on the next available truck. If you would like to find out what days our trucks are in your area you may contact customer service and we will be happy to provide you with that information.
Restricted Area Home Delivery – (CALL FOR QUOTE)
If your delivery location has additional restrictions and requires custom delivery not offered in the standard in home delivery a quote will be provided. Special cases include but are not limited to ferry or bridge toll, located in a remote rural area that our normal service doesn’t cover, dense urban areas, and elevator access. Restricted home delivery access will have additional charges and may require extended lead times for delivery based on your location circumstances and available delivery agent. If you have questions about your delivery location please call Customer Service. If you place an order and we determine the area is not serviced by our standard in home delivery we will contact you at that point to give you a quote.
Rush Order Delivery
Generally ships in 10-12 business days. Some restrictions may apply.
To Qualify: An order can only consist of 8 total items or less (including multiple quantities of the same item), with no more than 2 cabinet boxes. If the requirements are met the order automatically qualifies for expedited manufacturing. Classdesigncabinet.com determines if the item is considered a cabinet box. If the order does not meet these requirements, it cannot be expedited. Some restrictions on certain items may apply. Larger items including but not limited to pantries, oven cabinets, base corner cabinets and large skin panels will not qualify for expedited shipping due to manufacturing and shipping restraints. Certain locations will limit the delivery options available for particular items due to the nature and size of the products.
All expedite will ship via tailgate delivery through a third party (LTL, UPS, or FedEx). The carrier will NOT bring the cabinets into the home. The customer will be responsible to unload the cabinet boxes off the tailgate of the truck. Some restrictions may apply.
Replacement Order Delivery
All claims that are approved will ship in 10-12 business days after the claim has been processed. All claims must be sent to the claims department with the appropriate photos. See the replacements page for more information.
All replacement orders will ship via tailgate delivery through a third party (LTL, UPS, or FedEx). The carrier will NOT bring the cabinets into the home. The customer will be responsible to unload the cabinet boxes. Some restrictions may apply.
General Shipping Policies
Someone at least 18 years of age must be present to accept the cabinets.
Customer must have an area ready to accept the cabinets that are clean, dry and able to fit all the cabinets. The trucking companies will not help clear space for the cabinets.
The driver will not unpack the cabinets boxes due to time restrictions; however, if a cabinet box appears to be damaged you may ask to remove the cabinet from the box for further inspection. The driver is not responsible to haul away any trash.
Cabinets.com will ship all orders in the timeliest manner possible, however, is neither responsible nor liable for any delays in the shipment of your product due to manufacturing delays or any other unforeseen delays that are out of Classdesigncabinet.com control.
Some items are shipped using a third party shipping company (UPS, FedEx, National Freight Carrier, etc.) that is not affiliated in any way with Classdesigncabinet.com. Only the necessary customer information will be provided to the shipping company. All products are shipped to one customer and to one location in the United States (excluding Hawaii & Alaska).
Deliveries include ONE attempt by the shipping company to deliver the product to the consumer. All shipping notifications will be sent via email. If for any reason the customer is unavailable to accept the order and the product is undeliverable under any circumstances, the customer will be responsible for any extra shipping and handling charges.
Delivery to your address may be limited by location or other circumstances. We reserve the right to change delivery methods and/or carriers. If a scheduled delivery cannot take place due to weather, truck issues etc., the delivery agent will call and reschedule. Cabinets.com is not responsible for lost time or wages due to a shipment being delayed.
Cabinets.com will ship anywhere in the Continental United States that has normal access and does not require special handling to reach the site (excludes Hawaii and Alaska). All products can be shipped to businesses with or without a loading dock, residences, and construction sites.
Damage/Defects Policies
Please inspect all boxes for visible damage in the presence of the carrier representative, they will not wait for you to open every box. If you detect any visibly damaged or defective items from the shipment, you must notify in writing on the Bill of Lading (driver’s paperwork) in front of the carrier and report the issue to Classdesigncabinet.com immediately via our Claims Submission Form.
Cabinets.com is not responsible for loss or damage that occurs during shipment after you give the carrier a clean receipt. All damages that are caused during the delivery process are not covered under the warranty.
All unconcealed damaged items must be reported on the bill of lading (driver’s paperwork) at the time of delivery. All claims then must be reported to Classdesigncabinet.com via our Claims Submission Form by sending the info regarding the issue and pictures showing the damage. No claims will be allowed without the proper paperwork signed by both you the consumer and the carrier representative.
All concealed damaged items must be reported within 30 days after the product has been delivered. All claims then must be reported to Classdesign.com via our Claims Submission Form by sending the info regarding the issue and pictures showing the damage.
Clear photos showing the damage or defective items will be required to process any claim.
IF THE CABINET OR CABINET ACCESSORY HAS ALREADY BEEN INSTALLED WE WILL NOT ACCEPT THE CLAIM OR REPLACE THE CABINET. Photos must be taken before the cabinets or parts are installed.
All product verified correctly as defective will be shipped at no charge.
If you have any questions or concerns, please contact us at 1-571-216-9496
Cabinet Replacements
Replacements still need to go through production since the cabinets, as well as cabinet parts and accessories, are not stock items and will take approximately 10-12 business days to ship.
Classdesigncabinet.com will replace only the parts of the cabinet that are damaged. If only a door or drawer needs to be replaced, we will not replace the entire cabinet. Classdesigncabinet.com is not responsible for the assembly of the new part.
Classdesigncabinet.com is not responsible for any additional fees incurred.
Return/Cancellation/Mistake Policies
NO RETURNS on kitchen cabinets or cabinet parts and accessories. All cabinet orders are built to order and are manufactured particularly for that customer. Classdesigncabinet.com does not accept cancellation of orders or accept any returns, so please review all orders carefully.
We offer free design services to help the customer buy with confidence; however, we do not accept any design related responsibility.
If a mistake is made during the checkout process, you may contact Classdesigncabinet.com via email at info@classdesigncabinet.com immediately to try and resolve the issue; however, Classdesigncabinet.com reserves the right to deny any requests.